Transparent guidelines concerning cargo cancellations, booking deposits, and refund claims.
Transport scheduling agreements may be cancelled prior to vehicle dispatch. To submit a cancellation request, clients must email or contact their regional operations coordinator at least 24 hours before the scheduled vehicle loading time.
If a booking is cancelled within the allowed window, advance reservation payments will be processed for refund after deducting minor operational mobilization charges (e.g. state border permits already generated). Refunds are processed back to the original bank payment channel within 7-10 business days.
Once a multi-axle puller or hydraulic low-bed vehicle arrives at the loading site, cancellations are not eligible for booking refund. Standard detention charges will apply per day if loading is delayed due to customer equipment/paperwork readiness issues.